What level of English is needed for flight attendants. Preparing for an interview at Aeroflot, how to get an interview at Aeroflot

A flight attendant is a profession in which it is almost impossible to do without knowledge of the English language, especially if you dream of flying on prestigious international flights. In this article, we've prepared a basic phrasebook to get you started in learning English for flight attendants. You will learn how to greet passengers and resolve conflicts, as well as learn the basic words in English that every crew member needs to know.

Basic concepts

Let's start with the crew of the airship. The team, depending on the type of vessel, may consist of the captain of the aircraft (captain), the second pilot (co-pilot / first officer), flight mechanic (air mechanic / flight engineer), navigator (flight navigator), senior flight attendant (cabin service director / flight director) ) and flight attendants (flight attendant / steward). Chief purser or purser also refers to a senior flight attendant, usually on smaller flights.

There are various passengers on board. Flight attendants usually refer to all of them as PAX. PAX is an abbreviation for Passengers Allowed in Expenses, which means the number of passengers who have purchased tickets for the flight. Among PAX there are categories of people whose names you need to know in English:

a VIP (very important person) - very important person;
a CIP (commercially important person) - influential passenger in first or business class;
a UM (unaccompanied minors) - children who travel without adults;
a handicapped passenger - a passenger with a disability;
a standby - a passenger who redeems an unredeemed ticket right before the flight.

There are several classes of passenger service. Flight attendants definitely need to know these names:

first class - first class, not available on all aircraft;
business class - business class, an alternative to the first class;
economy class (tourist class) - economy class (tourist class), the most affordable type of service.

It will also be useful to find out what types of flights are available. In English they are called like this:

Nonstop (non-stop) flight - non-stop flight. It is the most convenient, since the plane flies to the point of arrival without landing at other airports and passengers do not need to make a transfer.
Direct flight - direct flight. The plane makes stops to “pick up” passengers at other airports.
Connecting flight - flight with transfers. Passengers will need to transfer from one flight to another.
Scheduled flight - regular flight.
Non-scheduled flight - non-scheduled flight.

In an airplane, passenger seats can also be classified. In English it will be called like this:

window seats - window seats;
aisle / aɪl / seats - seats next to the aisle;
exit rows - rows of seats that are located near emergency exits. Usually, they try to give these seats to physically strong and healthy passengers who, in the event of an unforeseen situation, can open the exit and help people to evacuate.
bulkhead seats - seats next to the bulkhead between passenger classes. Typically, these seats have more legroom, so it is desirable to occupy them tall passengers.
standard seats - standard seats.

We've also compiled a mini-English dictionary for the flight attendant, please study it before learning phrases to communicate with passengers.

Word / Phrase	Transfer
a baggage compartment	luggage compartment
a cabin	salon
a charter flight	chartered flight
a chute / ʃuːt /	emergency launching chute
a feeder line	auxiliary airline
a fire extinguisher / ɪkˈstɪŋɡwɪʃə (r) /	fire extinguisher
a first aid kit	first aid kit
a flight	flight
a forced landing	emergency landing
a galley / ˈɡali /	kitchen on board
a ground service	ground service
a jumbo jet (jumbo)	large airbus (ex: Boeing 747)
a point of destination	destination
a public-address system (PA System)	speakerphone
a reclining seat	reclining seat
a route	route
a runway	runway strip
a timetable	schedule
a tray	tray, cassette (aluminum container for dishes)
a tray table / meal tray	folding table in the back of the seat
a trunk airline	main airline
air traffic control	air traffic control
airtightness	tightness
altitude / ˈæltɪˌtjuːd /	flight altitude
an air bridge	telescopic gangway between the terminal building and the aircraft
an air traffic controller	dispatcher
an aircraft	aircraft (plane, helicopter)
an airplane	aircraft
an aisle / aɪl /	passage between the rows of seats
an alternate / ˈɔːltə (r) neɪt / airport	alternate airport
an emergency exit	emergency exit
an in-flight service	in-flight service
an overhead compartment / overhead locker	overhead luggage rack in the cabin
an oxygen mask	oxygen mask
an upright position	upright position (seats)
cabin pressure	cabin air pressure
cockpit / flight deck	cockpit
departure time	aircraft departure time
depressurization / ˌdiːˌprɛʃərʌɪˈzeɪʃ (ə) n /	depressurization
evacuation	evacuation
freight (sometimes cargo / ˈkɑːɡəʊ /)	cargo carried by aircraft
IFE (in-flight entertainment)	video and audio entertainment on board
on schedule	on schedule
port	the left side of the aircraft (looking towards the nose)
pre-packed courses	hot meals prepared before the flight and warmed up on board
pre-set trays	food sets prepared before the flight
specialty meals	special meals for people on a diet
starboard	starboard side of the aircraft (looking towards the nose)
turbulence	turbulence
vegan	dishes for vegans
vegetarian (meal)	dishes for vegetarians
to delay	delay
to ditch	board water in case of an accident
to divert	deviate from course, change course
to take off	take off

Boarding passengers

Upon boarding, the flight attendant greets passengers and helps them find their seats, as well as place carry-on luggage in the aircraft cabin. For communication, you can use such phrases.

Phrase	Transfer
We are glad to see you on board.	We are glad to welcome you on board our aircraft.
Can I help you, madam / sir?	May I help you, madam / sir?
Can I see your boarding pass, please?	May I have a look at your boarding pass?
I am sorry, but I need to see your boarding pass.	Sorry, I need your boarding pass.
Your seat is 77A by the window.	Your place is 77A near the window.
Your seat is over there - second row on the left.	Your seat is over there - second row from the left.
May I place your bag in the overhead compartment?	Can I put your bag in the overhead rack?
Could I ask you to put your bag beneath the seat?	May I ask you to put your bag under the seat?

The flight attendants must then conduct a passenger head-count, and the flight attendants can offer them newspapers. This can be done with the phrase May I offer you a newspaper? (May I offer you a newspaper?) Then give a short welcome speech and tell the passengers where the emergency equipment is located and how to use it.

The flight attendant's welcome speech in English may differ on different airlines, so here are the most common phrases you can use when briefing passengers.

Phrase	Transfer
Please listen carefully to the following announcement for your own safety.	Please listen carefully to the following safety guidelines.
Please stow your hand luggage in the overhead locker or under the seat in front of you.	Please place your carry-on baggage on the shelf above you or under the seat in front of you.
Your phone has to be turned off for the whole flight.	Your phone must be switched off throughout the flight.
Smoking is not allowed on the flight.	No smoking during the flight.
Your life vest is under your seat. This is how you should put it on.	Your life jacket is under the seat. Here's how to put it on (showing).
There are several emergency exits on this plane. They are being pointed out to you now.	This plane has multiple emergency exits. Now they are shown to you.
Your seat must be fully upright.	Your seat should be in an upright position.
Our plane is taking off now, please fasten / ˈfɑːs (ə) n / your safety belt.	Our plane is taking off now, please fasten your seat belts.
When the seatbelt sign is on, you must fasten your seatbelt.	When the “Fasten your seat belts” sign is on, you must fasten your seat belts.
Make sure your seat belt is fastened.	Make sure your seat belt is on.
You can find a safety instruction card in the pocket in front of you.	You can find the safety instructions in the pocket in front of you.
We wish you all an enjoyable flight.	We wish you a pleasant flight.

After take-off, flight attendants usually offer passengers drinks, entertainment (movies, music), etc. We suggest that you use the following phrases to communicate with the passengers on the plane.

Phrase	Transfer
The seatbelt sign is off and you can leave your seats if you need.	The “Fasten your seat belt” sign is off and you can leave your seat if you need to.
If you press this button, it will light up at the end of the cabin and one of us will come to your assistance.	If you press this button, the indicator at the end of the cabin will come on and one of the flight attendants will come up to you.
Would you like headphones?	Do you need headphones?
We will serve drinks and snacks as soon as possible.	We will serve drinks and snacks shortly.
May I offer you a drink, madam / sir?	May I offer you a drink, madam / sir?
The drinks are free-of-charge.	Are the drinks complimentary.
Would you like a blanket?	Would you like a blanket?
Please, press the release button to feel comfortably.	Please press the button to lower the backrest to feel comfortable.

Passenger complaints

Perhaps the most difficult thing in the work of a flight attendant is not to learn all the phrases indicated in our article in English, but the ability to settle various conflict situations and correctly respond to passenger complaints.

When a passenger calls you, walk up to him, say hello, and ask one of the following questions.

After the person explains the complaint to you, you should try to help the person by telling him how you can solve the problem. See what phrases in English a flight attendant can use when responding to a passenger's complaint.

Phrase	Transfer
A: It is really hot here.	AND: It is very hot in here.
B: Please, use this button to control the direction and amount of air conditioning.	IN: Please use this button to control ventilation direction and power.
A: It is very dark here. I can’t read.	AND: It's very dark in here. I can not read.
B: This button controls your individual reading light.	IN: This button adjusts the individual reading light.
A: This steak is too cold.	AND: This steak is too cold.
B: I am terribly sorry. It should have been heated. Would you like another?	IN: I apologize. He had to be warmed up. Would you like another one?
A: My neighbor is awful. Can you help me?	AND: My neighbor is terrible. Can you help me?
B: What exactly is he doing that bothers you?	IN: Which of his actions worries you?
A: It is cold. Can I have a blanket?	AND: Coldly. May I have a blanket?
B: I "ll bring you one straightaway.	IN: I will bring it to you at once.
A: I need to make a phone call.	AND: I need to make a phone call.
B: I "m sorry, sir, but it" s a matter of safety. It interferes with the aircraft "s electronic systems.	IN: Sorry sir, but this is a security issue. It (the phone) interferes with the aircraft's electronic system.

It happens that several situations arise at once on board that require the intervention of a flight attendant. In this case, you can ask one of the passengers to wait, the main thing is to do it politely using the following phrases.

Phrase	Transfer
I am afraid I am busy now. Can you wait a moment?	I'm afraid I'm busy right now. Can you wait a minute?
Can you wait until I have finished the service? I will get back to you.	Can you wait for me to finish the service? I will return to you.
I will ask the purser to come and speak with you, sir.	I'm going to ask the senior flight attendant to come and speak to you, sir.

Medical assistance to passengers

We hope that passengers will always feel great on your flights. And yet it doesn’t hurt to play it safe and learn useful phrases with which you can find out what happened to the person.

Phrase	Transfer
What happened?	What happened?
How are you feeling?	How are you feeling?
What exactly are the symptoms?	What are the exact symptoms?
Do you have any pain?	Does anything hurt you?
Would you like a glass of water or some more air?	Would you like a glass of water or a little more air?
Would you like me to get you an aspirin?	Maybe I can get you some aspirin?
Do you feel well enough to sit up?	Do you feel good enough to get up and sit down?
Do you need medical attention?	Do you need medical attention?
Are you ill or injured?	Are you sick or damaged something?
Do you need a prescribed medication?	Do you need your prescribed medications?

If the situation is serious and you understand that the person needs the help of a specialist, try to find a doctor among the passengers. The following announcement can be made:

Ladies and gentlemen. Your attention, please! If there is a doctor on the board, please contact a member of the cabin crew. Thank you!

Ladies and Gentlemen. Attention please! If there is a doctor on board, please contact a member of the crew. Thanks!

Unexpected situations

We hope you never need to use the phrases in this section in practice. And yet it is better to know them by heart, so that in case of danger you can calm passengers down and prepare them for a hard landing or other unplanned situation.

Phrase	Transfer
We are approaching an area in which air turbulence may be experienced.	We are approaching an area where there may be turbulence.
Stay in your seats and remain calm.	Stay in your seats and stay calm.
Pull down the oxygen mask and place them over your nose and mouth.	Take out oxygen masks and put them on.
Parents should adjust their own masks first, then help their children.	Parents should put on their masks first and then help their children.
We are making a controlled descent to a safer altitude.	We are performing a controlled descent to a safer altitude.
Breathe through the mask until we advise to remove it.	Breathe through the mask until we tell you to take it off.

Landing

So, your flight was successful and you are preparing to land. You should announce this to passengers, and also tell them what to do before boarding. Use the following phrases.

Phrase	Transfer
We’ll be landing in 30 minutes.	We'll land in half an hour.
Please, return to your seats and ensure your baggage is safely secured in the overhead compartment.	Please return to your seats and make sure your luggage is securely stowed on the top shelf.
Put your seat back upright.	Bring the back of the chair to an upright position.
Please, fold up your meal trays before landing.	Please fold the fold-out tables before boarding.
Thank you for flying Alfa Airlines! We hope to see you again.	Thank you for using Alpha Airlines! We hope to see you again.

Useful Resources for Learning English for Flight Attendants

Now we want to bring you some helpful resources to help you teach English to flight attendants and stewards. We recommend using the following:

English Tutorials for Flight Attendants:
- “English for Aviation for Pilots and Air Traffic Controllers” by Sue Ellis and Terence Gerighty.
- “English for Cabin Crew” by Terence Gerighty and Shon Davis.
- “Thank you for flying with us” by John G. Beech.
MiMi is an English-English dictionary for flight attendants. There you will find an explanation of the terms and abbreviations you need.
Air Odyssey - Examples of ready-made advertisements for passengers on board. The site also has various tests and interesting articles in English about aviation.
LearnEnglishFeelGood.com - This page has tests for self-checking. Choose exercises called English for flight attendants and practice your knowledge with tests.

We hope this article will make it easier for you to learn English for flight attendants and get you your dream job on good airlines. And if you want to learn professional English faster and in more depth, we invite you to. Our teachers will help you speak fluently and easily understand the speech of any passenger. We wish you a pleasant flight!

We have compiled a document for you that contains all the words and phrases on this topic. You can download it from the link below.

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In this section you will find everything you need that is directly or indirectly related to the profession of flight attendants, pilots and other employees involved in the aviation industry. Here you can download free English textbooks for training colleges, English tests and scripts for airline interviews around the world, as well as sign up with a teacher who will improve your English and prepare you to successfully pass the Assessment Day on a foreign airline.

You will be able to replenish your vocabulary in aviation English and learn useful phrases for communicating with colleagues and passengers on board, learn how to competently and politely serve customers, as well as quickly resolve conflict and stressful situations that regularly arise with "violent" and demanding passengers during flights ...

Stop saying You’re welcome / You are welcome! 20 specific ways to respond to Thank you / Thank you so much in English, or how can you replace the word PLEASE in English?

English via Skype at the EnglishDom online school - sign up for a free introductory lesson (with the Partner2 promo code you will receive 2 lessons as a gift)

High level of knowledge in English - one of the basic requirements when applying for a job flight attendant, because such work involves constant communication with citizens from different countries. Everyone knows that English is a means of international communication, and without knowledge of it, flights on international flights are closed to you. If you open any vacancy flight attendant , you will see that in any airline, the recruitment department has almost the same requirements for candidates. One of the mandatory requirements is a high level of knowledge in English .
So, what are the basic knowledge and skills required for a candidate for flight attendants?

- High level of English proficiency
- Skills of servicing passengers on board the aircraft
- High level of culture and understanding of communicative situations
- Ability to resolve conflict situations
- Confidence in your knowledge when dealing with foreigners
You might be wondering: Wouldn't the airline teach me English if I pass the interview successfully?

Don't expect the airline to teach you English. Yes, the airline will have an English course, but they will teach there exactly colloquial speech (fluentspeech), and no one will teach you the basics.

Therefore, during the interview, close attention is paid to the level at which the candidate knows English. Worldwide, passengers and flight crew recognize that flight attendants is necessary high level possession english language... You will have to work on improving your level of English - the benefit of online services and teaching aids in English today abound.

It is natural to assume that candidates will be given preference at the interview, having mastered in advance english language... And you must admit that you will not feel very comfortable when, while working on board an aircraft, a foreigner turns to you with some important question, but you cannot understand and respond correctly. The airline's reputation will suffer.

Of course, a lot depends on which airline you are trying to "get". It happens that the requirements for the level of proficiency english language the airlines are different. It's one thing if you decide to get a job at a small airline, where they may make concessions and take you with an initial level of language, since the geography of flights of such a company is limited only to domestic flights within the country. It's another matter if you decide to choose work of a flight attendant in a large airlinesuch as Aeroflot, Siberia (S7 Airlines) and Transaero, etc.

The world's leading airlines pay great attention to the flight attendant competition as they know that flight attendants are the face of the airline... Throughout the flight, the flight attendant is under the scrutiny of passengers. And in many respects, the general impression of the airline will depend on how the flight attendants interact with the passengers.
If you decide to become a flight attendant, then pay attention to what exactly a flight attendant should know and be able to do in English:

In English, a flight attendant should be able to:
- Greet passengers, identify problems and needs of passengers, offer assistance, apologize for delays, calm down in unforeseen situations
- Describe the health problems of the passenger, provide first aid
- Describe different types of food and drinks, and talk about special dietary requirements
- Describe aircraft types, airport locations, tourist attractions and provide directions
- Communicate the responsibilities of flight attendants, ground handling and check-in agents.
The best way to prepare for interview in English - is to find and learn the answers to possible questions during the interview. Of course, you will not be able to find out what questions will be asked at the interview - all individually. However, with a certain degree of probability, we can assume that the questions will be as follows:
- What motivates you? What are you guided by when choosing this profession?
- Why do you want to be flight-attendant? - Why do you want to become a flight attendant?
- Why do you want to change your job? - Why do you want to change your current job?
- Tell us about your last job? - Tell us about your last place of work.
- Have you ever been abroad? - Have you been abroad?
- What country do you want to visit? - Which country would you like to visit?
- How do you spend your spare time? Tell us about your hobby? - How do you spend your free time? Tell us about your hobby?
- How well do you work with people? - Do you prefer working alone or in team? How do you like working with people? Do you prefer to work alone or in a team?
- How do you work under pressure? - Are you stress-resistant?
- How well do you adapt to new situations? - How quickly do you adapt to new situations?
- Describe the most rewarding experience of your career thus far - Describe the most rewarding experience of your career?

Useful phrases for flight attendants

Expression	Value
We are glad to see you on the board	We are delighted to welcome you on board our aircraft
Your seat is 32A by the window	Your place is 32 A near the window
Don’t worry. You aren’t late in your connecting flight	Don't worry, you won't miss your connecting flight
Can I see your ticket, please?	May I have a look at your ticket?
Make sure your seat belt is fastened	Check if your seat belt is fastened?
Do you feel cold? I'll get you an extra blanket	Are you cold? I'll bring you a blanket
You should turn off mobile for the duration of the flight	You need to turn off your mobile phone during the flight
You can put your belongings in the overhead compartment	You can put things in the overhead bin
Make sure your bags are stored in the overhead compartment	Make sure your belongings are securely locked in the luggage rack.
If you start to feel nauseous, there are air-sickness bags in the seat pocket in front of you.	If you feel nauseous, the bags are in front of you in the chair
We’ll be landing in 20 minutes	We will land in 20 minutes
Since this a short flight, we’ll only be serving light snack.	Since the flight will not take long, we will only have a light snack
Passengers should fold up their meal trays before landing.	Before boarding, passengers need to remove food tables
Our flight is expected to take off on time.	Our plane will take off on schedule.
Our flight has been delayed by one hour.	Our flight is delayed by one hour.
Your flight is on time and boarding starts at 11.30 at gate 12	Your plane will take off on time, boarding will begin at 11:30 am, gate 12
Thank you for flying… ..Airlines! we hope to see you again	Thank you for flying with the airline ....! We hope to see you again on board our aircraft!

In conclusion, I would like to talk a little more about work of a stewardess... No matter how charming the opportunity to walk in beautiful uniforms, to be in the center of passengers' attention throughout the flight, to see many countries with their own eyes, this profession has its negative sides.

First of all, stewardess must always be ready for the next flight: this means that they can call and call to work at any time of the day. Therefore, warn your loved ones in advance. You will have to be away from home for a month, since you have constant flights, so your family members and loved ones will need endurance and patience. Be mentally prepared for the fact that your personal life will fade into the background. The work of a flight attendant is an occupation for free-spirited people who are not burdened with obligations.

Secondly, passengers are very different and they do not always behave appropriately. You must learn to always maintain composure and composure, because this is your job. A subtle sense of humor and extreme tolerance for all types of people are qualities that everyone needs stewardess... If you are easily offended, quickly get tired of communicating with people, or easily get annoyed, then this job is perhaps not for you.

Take a break from the good side of this profession and take a look at flight attendant job on the other hand. Being a flight attendant is hard work that requires a lot of emotional and physical effort. The job isn't just about pointing the direction to the emergency exit and handing out mints on takeoff and landing. The stewardess is on her feet most of the flight time and performs her duties under unnatural conditions. Despite stress and fatigue, the flight attendant should behave politely with all passengers, even those who are demonstrative, rude or arrogant.

The opportunity to see different countries is one of the common reasons why most girls dream become stewardesses... Long-distance flights, new countries, new meetings. However, this is precisely what can cause disappointment, since it often happens that, having arrived in another country, the crew does not have the opportunity to leave the airport.

Our flight will last 6 hours.
Our flight time will be about 6 hours.

The Safety Instructions are located in the front seat pocket.
“SAFTEY INFORMATION CARD” is located in the seat pocket in front of you.

They have no carry-on luggage.
They don’t have a carry-on luggage.

Unfortunately, your flight is delayed.
Unfortunately, our flight is being delayed.

What do you prefer, fruit or mineral water?
What do you prefer - fruit or mineral water?

The lifejacket can be inflated through the inflation valves.
Your life jacket can be inflated by blowing into the tubes.

Don't bump your head!
Don’t hit your head!

You will be served a hot breakfast in five minutes.
In 5 minutes you will be served with cooked breakfast.

Here is your window seat.
This is your seat by the window

Will you be tea or coffee?
Would you like tea or coffee?

Is this your bag?
Is it your bag?

Leave your outerwear in the wardrobe, please.
Leave your coat in the wardrobe, please.

Please (take) your lunch.
Here is your lunch, please!

Please follow my instructions.
Follow my instructions, please!

Do not put heavy items in the overhead compartment!
Don’t put heavy things on the overhead rack.

Are you unwell?
Are you feeling ill?

The temperature in the cabin is + 20C.
The temperature in the cabin is 20 degrees Celsius above zero.

Don't forget your things on the plane.
Don’t leave your belongings in the aircraft.

We are flying at an altitude of 10,000 meters.
Our altitude is 10.000 meters.

Are you a vegetarian?
Are you vegetarian?

The air temperature is -3C, it is raining.
Temperature is 3 degrees Celsius below zero, raining.

Do not inflate the life jacket on an aircraft.
Do not inflate the life jacket inside the aircraft.

The length of our route will be 4,500 km.
The overall distance of our flight is 4500 km.

The chief flight attendant is the person in charge of the captain.
Purser is responsible to the Captain.

If you are traveling with a child, put on the oxygen mask first on yourself and then on the child.
If you travel with a child, put your oxygen mask first, then put it on your child.

I would advise you to sit back and get some rest.
I advise you to lean back in your seat and relax.

Should I bring you a hygiene bag?
Shall I bring you a sickness bag?

We have three sick passengers on board.
There are 3 ill passengers on board.

Our plane is heading to Paris.
Our plane is bound for Paris.

There are baby bassinets on board the aircraft.
There are cradles on board the plane.

I'm afraid this is not your place.
I am afraid, this is not your seat.

If I were you, I would take the medicine.
If I were you, I would take this medicine.

We have newspapers and magazines in Russian and English.
We have newspapers and magazines in Russian and English.

Please don't unfasten your seat belts.
Keep your seatbelts fastened, please.

Do you feel sick?
Are you feeling sick?

Your breakfast consists of a cold starter, hot dish, dessert, followed by tea or coffee.
Your breakfast consists of snack, hot main course, dessert, tea or coffee.

You can use the carrycot for your little one.
You can use a cradle for your baby.

In the event of an emergency, flight attendants ensure safety on board the aircraft.
Cabin Attendants provide safety on board in case of emergency.

Press the oxygen mask firmly to your nose and mouth
Place your oxygen mask firmly over your mouth and nose.

Flight attendants are required to check all rescue equipment prior to each flight.
Cabin Attendants must check all safety equipment before every flight.

To fasten the seat belt, insert the metal tip into the buckle.
To fasten your seatbelt, insert metal tip into the buckle.

Let's measure your temperature.
Let’s check your temperature.

Sorry sir. Could you hand over the tray to the man sitting near the porthole?
Excuse-me sir, could you pass this tray to the passenger, sitting by the window?

Let me help you?
Let me help you.

Would you like to sit near the porthole?
Would you like to sit by the window?

Luminous paths along the walkways indicate the direction to the emergency exits.
Lighting path along the aisles direct you to the nearest emergency exits.

I'm sorry this seat is taken.
I am sorry, but this sit is occupied.

The air temperature in Moscow is -13C, it is snowing.
Temperature in Moscow is 13 degrees Celsius below zero, snowing.

For now, bring your backs upright, fasten your seat belts and refrain from smoking.
Now put your seatbacks fully upright, fasten your seatbelts and refrain from smoking.

Emergency exits are located at the front, middle and tail of the aircraft.
Emergency exits are located in the first, middle and rear part of the cabin.

Let me bring you a blanket and hot lemon tea.
Let me bring you blanket and hot tea with lemon.

I hope you enjoyed the service.
I hope you enjoyed the service.

You can inquire about flight information at the information desk.
You can find the flight information at the informational desk.

Place your bag under the chair.
Put your bag under the seat.

Overboard temperature -50 C.
The outside temperature is 50 degrees Celsius below zero.

Your life jacket is under the seat.
Your life jacket is under your seat.

Can I bring you an oxygen mask?
Shall I bring you an oxygen mask?

We have a large selection of cold snacks.
We have a wide range of snacks.

Keep calm
Keep calm!

1.a ticket
2- according to a ticket
3.an aisle
4. cabin
- the first cabin
- the second cabin
- the third cabin
- the front cabin
5. rear part
6.a wardrobe
7.overhead baggage rack (compartment)
8.a toilet, lavatory
9.escue exit
10. luggage / baggage
- carry-on luggage (\u003d hand luggage)
- heavy luggage
11.armrest
12.headrest
13.seat
- an aisle seat
- a middle seat
- a window seat
- a vacant seat
- a jump seat
- under the seat
- to find a seat
- to take a seat \u003d to occupy a seat
- to reseat
14.a release button for reclining the seat back
15.a call-button
16.this
- this row
- this way
- Don "t take this seat, please.
17. to the right (left)
18. to apologize
- We apologize for our late departure.
19. to show
20. to produce
21. to pass on
22. to put
23. to stow
- to stow the tray-table
24. a boarding card (pass)
25. to remove
26.can, cannot
- I can "t find my seat.
- Your seat is in the first cabin.
27. My seat is occupied.
28. Follow me, please.
29. to leave (left, left)
- You can leave your coat in the wardrobe.
- Leave your bag in the overhead compartment.
30. to obstruct
- Don "t obstruct the aisle, please.
31. near, next to, by
32.Baby-cot
33. to adjust
- to adjust a seat-belt

To adjust air vent

1.Ticket
2.according to the ticket
3.pass
4.salon
- first salon
- second salon
- third salon
- front saloon
5.tail
6.wardrobe
7.overhead luggage rack
8. toilet
9.Emergency exit
10.baggage
- hand luggage
- heavy luggage
11.armrest
12.headrest
13th place
- aisle seat
- middle place
- window seat
- free place
- folding seat
- under the seat
- find a place
- take the place of
- change seats
14.button for adjusting the back of the chair
15.Flight Attendant Call Button
16.this, this, this
- this row
- here (go)
-Don't take this seat, please.
17 right, left
18. to apologize
.-We apologize for the late departure.
19Show
20.present
21. pass
22. put, put
23 fold, put away
- fold the tables
24 boarding pass
25. clean up
26. can, can not
- I can't find my place.
- Your place in the first salon.
27. My seat is taken.
28. Please follow me.
29. Leave, leave, leave
- You can leave your coat in the wardrobe.
- Leave your bag on the top shelf.
30. obstruct
- Do not block the passage, please.
31. Near, near, near
32 baby bassinet
33.adjust, customize
- adjust the seat belt
adjust the fan

Tatiana S.

I am studying on board as a guide, I will work at Aeroflot, so, of course, English is very important for me. Considering that at school he was taught so-so, and even less at the university, my level of proficiency is appropriate. To somehow remedy this situation, I decided to sign up to try classes with a teacher on Skype. For me, this is quite convenient, since I can study in the evening, after basic training. I tried both private tutors and several schools, and chose Lingua Airlines. First of all, of course, because of the professionalism of Irina (the teacher with whom I study), but an important factor in the choice was the interaction with the managers of the company. They work very clearly, promptly resolve any issues and always try to make the client satisfied. We agree to the schedule of classes for 2 weeks in advance, so that there are no overlaps. I am delighted with Irina, as she understands what exactly I need - from general gaps in knowledge to the intricacies of the aviation industry. We devote a lot of time to practice, since I have problems with this, and passengers, even on domestic flights, sometimes do not speak Russian. After a few sessions I realized that I can already communicate more freely, now it will not be so scary to take exams. I will study more, as I understand that I need it. Thank you Lingua Airlines!

Igor T.

I have been working as a flight attendant for 7 years. All this time, I only had flights within the country, and I only had enough knowledge of English to work. Not so long ago there was an opportunity to switch to international flights, but on the condition that I improve my English as soon as possible. I immediately began to look for courses in the study of the English language, which would quickly and most importantly teach me well. I stumbled upon the Lingua Airlines school by accident, especially attracted by the fact that there is a separate course for flight attendants with the possibility of flexible working hours. Although, as I now understand, it is possible to study English on Skype anywhere, except that except for the time in the sky J. The classes are interesting, I like Svetlana's approach, and most importantly, my goal has been achieved, I now work on international flights and do not worry about your English! Not to mention a good pay raise!